Summary: The Truth About Leadership: Review and Analysis of Kouzes and Posner's Book by BusinessNews Publishing

Author:BusinessNews Publishing
Language: eng
Format: azw3
Publisher: Must Read Summaries
Published: 2014-11-12T05:00:00+00:00

6. Trust rules – it’s the glue that holds everything together

Trust is the social glue which holds any group or any organization together. The more trust you have, the greater the amount of influence you’ll have and the more opportunities will arise for leadership to come to the fore.

Without trust, you cannot lead. Trust motivates people to go beyond merely following instructions and to reach for the best in themselves. If you can increase and build trust, you will automatically increase your influence and effectiveness as a leader and unleash tremendous energy.

Trust is earned rather than granted automatically by virtue of being in a leadership position. You have to show definitively that you can be trusted. Furthermore, trusting others encourages them to trust you in return. There are four actions you can take which will facilitate and build the amount of trust others have in you:

Always behave predictably and consistently – so others have confidence they can depend on you. The more predictable you are, the better. There must be unerring consistency between the way you act in a private setting and the things you say and do in public in order for trust to grow and flourish.

Communicate clearly – make concise statements of intention and then follow through and make the right things happen. People will only trust you to the degree they put stock in what you say. If you say one thing and do something entirely different, they will consider you to be untrustworthy and unreliable. Clarity cuts down on misunderstandings.

Take any promises you make seriously – so others will know to do the same. If you make commitments lightly and then don’t follow through, that’s a pretty strong indicator you cannot be trusted. People will have trouble distinguishing between your wishes and those things you’re seriously committed to which won’t be helpful.

Always be forthright and candid – say what you mean and give clear indication of your thinking on any matter. Above all, avoid any dishonest practices. There’s no such thing as a little bit of dishonesty. The moment you start saying or doing anything dishonest, trust flies out the window and people start doubting everything you do.

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